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When production breaks down, clients come first. Balance long root cause investigations with immediate client needs. 

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It is always so great to see how our customers use our processes.  Here's a peek at a few examples. 

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Kepner-Tregoe is pleased to announce that applications for 2014 International Process Achievement Awards are now open!

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Sometimes project managers have good reasons for changing a project.  Four ways to manage project scope creep without losing control. 

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Supervisors and bosses seek critical thinking. What exactly are they seeking? John Ager, Master Practitioner at Kepner-Tregoe explores the definition, the perception and its application. 

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Kepner-Tregoe Project Management clients share personal perspectives on working with Kepner-Tregoe to learn and apply skills and take on Project Management responsibilities

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Use of Kepner-Tregoe Decision Analysis to improve the effectiveness of meetings is applied to advice in the HBR article, Stop Wasting Valuable Meeting Time.

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Kepner-Tregoe clients who learn from as well as work with KT consultants share the ups and downs of learning to manage a complex improvement project.

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While many solutions to operational excellence are technical, tactical improvements, all involve people. Too often the human side of change is overlooked. 

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When a capital investment in manufacturing failed to deliver, a targeted improvement program bridged the performance gaps. 

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